SuperTokens Status - Incident history https://supertokens.instatus.com SuperTokens Fri, 8 May 2026 00:20:00 +0000 A shared database stopped responding, causing an outage in associated instances Type: Incident Duration: 1 hour and 45 minutes Affected Components: Production environment May 8, 00:20:00 GMT+0 - Investigating - We are currently investigating this incident. May 8, 00:47:09 GMT+0 - Identified - Rebooting db instance May 8, 01:29:18 GMT+0 - Identified - We are experiencing a database outage caused by an AWS infrastructure incident in us-east-1b (thermal event / power loss affecting use1-az4). We are monitoring recovery and moving the db instance to a different AZ. May 8, 01:50:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 8, 02:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>00:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>00:47:09</var> GMT+0</small><br><strong>Identified</strong> - Rebooting db instance.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>01:29:18</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing a database outage caused by an AWS infrastructure incident in us-east-1b (thermal event / power loss affecting use1-az4). We are monitoring recovery and moving the db instance to a different AZ..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>01:50:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 8 May 2026 00:20:00 +0000 https://supertokens.instatus.com/incident/cmow6xvuf027juq6a6nmg52xz https://supertokens.instatus.com/incident/cmow6xvuf027juq6a6nmg52xz Database overloading issues in some dev environments in us-east-1 Type: Incident Duration: 47 minutes Affected Components: Development environment Mar 9, 19:49:12 GMT+0 - Investigating - We are currently investigating this incident. Mar 9, 20:16:06 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 9, 20:35:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 47 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:49:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:16:06</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:35:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Mar 2026 19:49:12 +0000 https://supertokens.instatus.com/incident/cmmjlh76k0218k5jdddm1mek4 https://supertokens.instatus.com/incident/cmmjlh76k0218k5jdddm1mek4 Planned upgrade of the infrastructure provider (US) Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Mar 9, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 9, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Mar 2026 08:00:00 +0000 https://supertokens.instatus.com/maintenance/cmmesjxa3006dyprrpjpn6h26 https://supertokens.instatus.com/maintenance/cmmesjxa3006dyprrpjpn6h26 Planned upgrade of the infrastructure provider (EU) Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Mar 9, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 9, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Mar 2026 01:00:00 +0000 https://supertokens.instatus.com/maintenance/cmmesid430034b9muj91f8oq8 https://supertokens.instatus.com/maintenance/cmmesid430034b9muj91f8oq8 Planned upgrade of the infrastructure provider (AP) Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Mar 8, 22:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 8 Mar 2026 22:00:00 +0000 https://supertokens.instatus.com/maintenance/cmmesj75s05dp12bz5xpy1fou https://supertokens.instatus.com/maintenance/cmmesj75s05dp12bz5xpy1fou One of our instanced crashed and started automatic recovery Type: Incident Duration: 1 hour and 42 minutes Affected Components: Production environment Jan 27, 09:38:45 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 27, 10:39:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 27, 11:20:27 GMT+0 - Resolved - This incident has been resolved. Jan 27, 09:38:34 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>09:38:45</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>10:39:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>11:20:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>09:38:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 27 Jan 2026 09:38:34 +0000 https://supertokens.instatus.com/incident/cmkwelzdb08xfea8g6mptu768 https://supertokens.instatus.com/incident/cmkwelzdb08xfea8g6mptu768 A single shared instance was having overloading issues Type: Incident Duration: 4 minutes Affected Components: Production environment Jan 26, 21:04:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 26, 21:07:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>21:04:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>21:07:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 26 Jan 2026 21:04:14 +0000 https://supertokens.instatus.com/incident/cmkvnnxcn0010n1xo9vnbckpx https://supertokens.instatus.com/incident/cmkvnnxcn0010n1xo9vnbckpx Planned upgrade of the infrastructure provider (US) Type: Maintenance Duration: 1 hour Affected Components: Development environment, , Bot / spam detection service, Production environment, Managed service (N. Virginia region) → Jan 25, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 25, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 25 Jan 2026 08:00:00 +0000 https://supertokens.instatus.com/maintenance/cmkfo1rt002o4z5ea8tohexq5 https://supertokens.instatus.com/maintenance/cmkfo1rt002o4z5ea8tohexq5 Planned upgrade of the infrastructure provider (EU) Type: Maintenance Duration: 1 hour Affected Components: Development environment, , Production environment, Managed services (Ireland region) → Jan 25, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 25, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 25 Jan 2026 01:00:00 +0000 https://supertokens.instatus.com/maintenance/cmkfo11to0012579z9116z7i4 https://supertokens.instatus.com/maintenance/cmkfo11to0012579z9116z7i4 Planned upgrade of the infrastructure provider (AP) Type: Maintenance Duration: 23 hours Affected Components: , Development environment, Production environment, Managed service (Singapore region) → Jan 24, 22:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 23, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 23 hours

Affected Components: , ,

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 24 Jan 2026 22:00:00 +0000 https://supertokens.instatus.com/maintenance/cmkfo046j000gwr34zol0t7g9 https://supertokens.instatus.com/maintenance/cmkfo046j000gwr34zol0t7g9 Planned upgrade of the infrastructure provider (US), deploying security fixes Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Dec 20, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 20, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 20, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 20 Dec 2025 08:00:00 +0000 https://supertokens.instatus.com/maintenance/cmj73prab0a7zsbcakkbyqhja https://supertokens.instatus.com/maintenance/cmj73prab0a7zsbcakkbyqhja Planned upgrade of the infrastructure provider (EU), deploying security fixes Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Dec 20, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 20, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 20, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 20 Dec 2025 01:00:00 +0000 https://supertokens.instatus.com/maintenance/cmj73oxe4072gfstttmmk55dj https://supertokens.instatus.com/maintenance/cmj73oxe4072gfstttmmk55dj Planned upgrade of the infrastructure provider (AP), deploying security fixes Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Dec 19, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 19, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 19, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 19 Dec 2025 20:00:00 +0000 https://supertokens.instatus.com/maintenance/cmj73nrt10a7dsbcaqjqjlbxv https://supertokens.instatus.com/maintenance/cmj73nrt10a7dsbcaqjqjlbxv Planned upgrade of the infrastructure provider (AP), deploying security fixes Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Dec 6, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 6, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 6, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 6 Dec 2025 08:00:00 +0000 https://supertokens.instatus.com/maintenance/cmisoaszr00759jmrdczbtazx https://supertokens.instatus.com/maintenance/cmisoaszr00759jmrdczbtazx Planned upgrade of the infrastructure provider (EU), deploying security fixes Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Dec 6, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 6, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 6, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 6 Dec 2025 01:00:00 +0000 https://supertokens.instatus.com/maintenance/cmisoa0ed0grjku79gxr8g9ct https://supertokens.instatus.com/maintenance/cmisoa0ed0grjku79gxr8g9ct Planned upgrade of the infrastructure provider (AP), deploying security fixes Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Dec 5, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 5, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 5, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 5 Dec 2025 20:00:00 +0000 https://supertokens.instatus.com/maintenance/cmiso8wiz003kzd7swb0bplx4 https://supertokens.instatus.com/maintenance/cmiso8wiz003kzd7swb0bplx4 Planned upgrade of the infrastructure provider (US) Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Nov 22, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 22, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 22, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 22 Nov 2025 08:00:00 +0000 https://supertokens.instatus.com/maintenance/cmi3d45m303y82aark1mx3yw9 https://supertokens.instatus.com/maintenance/cmi3d45m303y82aark1mx3yw9 Planned upgrade of the infrastructure provider (EU) Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Nov 22, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 22, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 22, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 22 Nov 2025 01:00:00 +0000 https://supertokens.instatus.com/maintenance/cmi3d5tue04bynctlrjjutg3g https://supertokens.instatus.com/maintenance/cmi3d5tue04bynctlrjjutg3g Planned upgrade of the infrastructure provider (AP) Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Nov 21, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 21, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 21, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 21 Nov 2025 21:00:00 +0000 https://supertokens.instatus.com/maintenance/cmi3d6zaq03znvkupuqqro99r https://supertokens.instatus.com/maintenance/cmi3d6zaq03znvkupuqqro99r Planned upgrade of the Website and SaaS Dashboard infrastructure Type: Maintenance Duration: 1 hour Affected Components: Website Nov 9, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 9, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 9, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 9 Nov 2025 11:00:00 +0000 https://supertokens.instatus.com/maintenance/cmhp2n6d303t981mn1fxvgle1 https://supertokens.instatus.com/maintenance/cmhp2n6d303t981mn1fxvgle1 Database overloading issues Type: Incident Duration: 1 hour and 30 minutes Affected Components: Production environment Nov 8, 11:30:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 8, 13:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 8 Nov 2025 11:30:00 +0000 https://supertokens.instatus.com/incident/cmhqcop8v001o86onv04t2fzn https://supertokens.instatus.com/incident/cmhqcop8v001o86onv04t2fzn Database overloading issue Type: Incident Duration: 1 hour and 38 minutes Affected Components: Production environment Nov 4, 16:00:10 GMT+0 - Investigating - We are currently investigating this incident. Nov 4, 16:57:10 GMT+0 - Investigating - We are currently investigating this incident. Nov 4, 17:38:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 38 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:00:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:57:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>17:38:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Nov 2025 16:00:10 +0000 https://supertokens.instatus.com/incident/cmhkues2c007b8rd0zt5pysa7 https://supertokens.instatus.com/incident/cmhkues2c007b8rd0zt5pysa7 SMS delivery issues due to spam attack Type: Incident Duration: 19 minutes Affected Components: Email and SMS Service Oct 9, 21:30:36 GMT+0 - Investigating - We are currently investigating this incident. Oct 9, 21:50:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>21:30:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Oct 2025 21:30:36 +0000 https://supertokens.instatus.com/incident/cmgk09c7v02efcx4dhk8r896n https://supertokens.instatus.com/incident/cmgk09c7v02efcx4dhk8r896n Planned upgrade of the infrastructure provider (US-prod, few customers affected) Type: Maintenance Duration: 3 hours Affected Components: Production environment Oct 7, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 10:00:00 GMT+0 - Completed - Maintenance is now in progress Oct 7, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 7 Oct 2025 07:00:00 +0000 https://supertokens.instatus.com/maintenance/cmgflb3t300vl77ai3e5gah00 https://supertokens.instatus.com/maintenance/cmgflb3t300vl77ai3e5gah00 Planned upgrade of the infrastructure provider (EU-prod, few customers affected) Type: Maintenance Duration: 2 hours Affected Components: Production environment Oct 7, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 7, 02:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Tue, 7 Oct 2025 00:00:00 +0000 https://supertokens.instatus.com/maintenance/cmgfiwwjz00fj9tiyvgdraalt https://supertokens.instatus.com/maintenance/cmgfiwwjz00fj9tiyvgdraalt Planned upgrade of the infrastructure provider (Asian-prod, few customers affected) Type: Maintenance Duration: 2 hours Affected Components: Production environment Oct 6, 23:00:00 GMT+0 - Completed - Maintenance is now in progress Oct 6, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 6, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 6 Oct 2025 21:00:00 +0000 https://supertokens.instatus.com/maintenance/cmgfgt9wm02jsvo82dfs3fafo https://supertokens.instatus.com/maintenance/cmgfgt9wm02jsvo82dfs3fafo Planned upgrade of the infrastructure provider (US-prod, few customers) Type: Maintenance Duration: 2 hours Affected Components: Production environment Sep 23, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 23, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We do not expect any downtime/disruption. Sep 23, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We do not expect any downtime/disruption..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 23 Sep 2025 07:00:00 +0000 https://supertokens.instatus.com/maintenance/cmfvuhwrh00dz2moo3qmgqnkg https://supertokens.instatus.com/maintenance/cmfvuhwrh00dz2moo3qmgqnkg Planned upgrade of the infrastructure provider (EU) Type: Maintenance Duration: 53 minutes Affected Components: Production environment Sep 23, 00:53:14 GMT+0 - Completed - Maintenance has completed successfully. Sep 23, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 53 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>00:53:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 23 Sep 2025 00:00:00 +0000 https://supertokens.instatus.com/maintenance/cmfvsz56500abtc9hxgz5hq40 https://supertokens.instatus.com/maintenance/cmfvsz56500abtc9hxgz5hq40 Planned upgrade of the infrastructure provider (EU) Type: Maintenance Duration: 2 hours Affected Components: Development environment, Production environment Sep 5, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 5, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 5, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 5 Sep 2025 00:00:00 +0000 https://supertokens.instatus.com/maintenance/cmf47u5iw003q13pihakochw8 https://supertokens.instatus.com/maintenance/cmf47u5iw003q13pihakochw8 Planned upgrade of the infrastructure provider (AP) Type: Maintenance Duration: 2 hours Affected Components: Production environment, Development environment Sep 4, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 4, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 4, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Thu, 4 Sep 2025 21:00:00 +0000 https://supertokens.instatus.com/maintenance/cmf47vc2s004q13kfgl8z5aej https://supertokens.instatus.com/maintenance/cmf47vc2s004q13kfgl8z5aej Planned upgrade of the infrastructure provider (US-prod) Type: Maintenance Duration: 3 hours Affected Components: Production environment Sep 4, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 4, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 4, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 4 Sep 2025 07:00:00 +0000 https://supertokens.instatus.com/maintenance/cmf47ro0k002vla1zc91kq4yd https://supertokens.instatus.com/maintenance/cmf47ro0k002vla1zc91kq4yd Planned upgrade of the infrastructure provider (US-dev) Type: Maintenance Duration: 3 hours Affected Components: Development environment Sep 4, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 4, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 4, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 4 Sep 2025 04:00:00 +0000 https://supertokens.instatus.com/maintenance/cmf47qv5w002757awimjpvm1v https://supertokens.instatus.com/maintenance/cmf47qv5w002757awimjpvm1v Overloading caused slow down in some dev environments in eu-west-1 Type: Incident Duration: 1 hour and 5 minutes Affected Components: Development environment Sep 3, 02:56:08 GMT+0 - Investigating - We are currently investigating this incident. Sep 3, 04:01:03 GMT+0 - Resolved - This incident has been resolved. A malfunctioning core instance was holding connections infinitely. We are going to investigate and patch the issue. Until the fix is released, we'll keep monitoring DB usage. Type: Incident

Duration: 1 hour and 5 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:56:08</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>04:01:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. A malfunctioning core instance was holding connections infinitely. We are going to investigate and patch the issue. Until the fix is released, we'll keep monitoring DB usage..</p> ]]> Wed, 3 Sep 2025 02:56:08 +0000 https://supertokens.instatus.com/incident/cmf3dy36r00cbm1h20ote5rtl https://supertokens.instatus.com/incident/cmf3dy36r00cbm1h20ote5rtl Service-wide downtime for managed instances Type: Incident Duration: 2 hours Affected Components: , , Development environment, , Production environment, Production environment, Bot / spam detection service, Bot / spam detection service, Bot / spam detection service, Development environment, Development environment, Production environment, Managed service (N. Virginia region) → Managed service (Singapore region) → Managed services (Ireland region) → May 27, 11:15:00 GMT+0 - Investigating - The [supertokens.io](http://supertokens.io) domain unexpectedly failed to auto-renew on our provider, so the domain was parked until we could manually renew it. May 27, 13:15:00 GMT+0 - Resolved - This incident has been resolved. May 28, 23:53:52 GMT+0 - Postmortem - Impact: The incident impacted all users of SuperTokens and resulted in downtime ranging from 40 minutes (as reported by some end-users) to 2 hours of downtime (when incoming reports stopped and DNS debugging tools indicated that the update had propagated), depending on the customer. Root cause: The [supertokens.io](http://supertokens.io) domain unexpectedly failed to auto-renew on our provider, so the domain was parked until we could manually renew it. Changes we are implementing to make sure this never happens again: * We are working with our domain provider's support to ensure auto-renewal never fails again. * Adding billing team members to infrastructure resolution workflow Type: Incident

Duration: 2 hours

Affected Components: , , , , , , , , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Investigating</strong> - The [supertokens.io](http://supertokens.io) domain unexpectedly failed to auto-renew on our provider, so the domain was parked until we could manually renew it..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>13:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>23:53:52</var> GMT+0</small><br><strong>Postmortem</strong> - Impact: The incident impacted all users of SuperTokens and resulted in downtime ranging from 40 minutes (as reported by some end-users) to 2 hours of downtime (when incoming reports stopped and DNS debugging tools indicated that the update had propagated), depending on the customer. Root cause: The [supertokens.io](http://supertokens.io) domain unexpectedly failed to auto-renew on our provider, so the domain was parked until we could manually renew it. Changes we are implementing to make sure this never happens again: * We are working with our domain provider's support to ensure auto-renewal never fails again. * Adding billing team members to infrastructure resolution workflow.</p> ]]> Tue, 27 May 2025 11:15:00 +0000 https://supertokens.instatus.com/incident/cmb8l8yyz0005vqo1msbju5q5 https://supertokens.instatus.com/incident/cmb8l8yyz0005vqo1msbju5q5 SaaS endpoints returning 502 response code Type: Incident Duration: 1 hour and 40 minutes Affected Components: Development environment, Production environment, Development environment, Production environment, Bot / spam detection service, Bot / spam detection service Mar 27, 02:25:00 GMT+0 - Resolved - This incident has been resolved. Mar 27, 00:45:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 27, 00:50:00 GMT+0 - Monitoring - We are currently debugging the issue. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>02:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>00:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>00:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently debugging the issue..</p> ]]> Thu, 27 Mar 2025 00:45:00 +0000 https://supertokens.instatus.com/incident/cm8rhex0o0052135ycs3rhqes https://supertokens.instatus.com/incident/cm8rhex0o0052135ycs3rhqes Updating database for Singapore region Type: Incident Duration: 36 minutes Affected Components: Development environment, Production environment, Website Sep 7, 05:50:53 GMT+0 - Identified - Sep 7, 06:27:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 36 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>05:50:53</var> GMT+0</small><br><strong>Identified</strong> - .</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>06:27:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 7 Sep 2024 05:50:53 +0000 https://supertokens.instatus.com/incident/cm0rq8b67007zs2m25f6him5t https://supertokens.instatus.com/incident/cm0rq8b67007zs2m25f6him5t High CPU utilisation in a db instance causing slower responses. Type: Incident Duration: 1 hour and 15 minutes Affected Components: Production environment Aug 31, 12:30:00 GMT+0 - Resolved - This incident has been resolved. Aug 31, 11:15:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 31, 12:00:00 GMT+0 - Identified - A missing table index caused a sequential scan on a large table. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - A missing table index caused a sequential scan on a large table..</p> ]]> Sat, 31 Aug 2024 11:15:00 +0000 https://supertokens.instatus.com/incident/cm0ipclkh00aolfa2ui1o9228 https://supertokens.instatus.com/incident/cm0ipclkh00aolfa2ui1o9228 Planned upgrade of database in US region Type: Incident Duration: 1 hour and 9 minutes Affected Components: Production environment Aug 31, 06:06:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 31, 07:15:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>06:06:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>07:15:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 31 Aug 2024 06:06:10 +0000 https://supertokens.instatus.com/incident/cm0hqozqw0008ohh64jdj4e6s https://supertokens.instatus.com/incident/cm0hqozqw0008ohh64jdj4e6s Planned upgrade of database in US region Type: Incident Duration: 1 hour and 39 minutes Affected Components: Website Aug 31, 07:15:41 GMT+0 - Resolved - This incident has been resolved. Aug 31, 05:36:56 GMT+0 - Identified - Type: Incident

Duration: 1 hour and 39 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>07:15:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>05:36:56</var> GMT+0</small><br><strong>Identified</strong> - .</p> ]]> Sat, 31 Aug 2024 05:36:56 +0000 https://supertokens.instatus.com/incident/cm0hpneo60001ohh63n9n4spp https://supertokens.instatus.com/incident/cm0hpneo60001ohh63n9n4spp Upgrade to database version for users in the EU region Type: Incident Duration: 21 minutes Affected Components: Production environment Aug 24, 06:33:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 24, 06:54:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>06:33:48</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>06:54:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 24 Aug 2024 06:33:48 +0000 https://supertokens.instatus.com/incident/cm07rlktr0006sh1d9u9cl9by https://supertokens.instatus.com/incident/cm07rlktr0006sh1d9u9cl9by Upgrading database version for EU region users. Type: Incident Duration: 2 hours and 12 minutes Affected Components: Website Aug 24, 07:52:26 GMT+0 - Resolved - This incident has been resolved. Aug 24, 05:40:53 GMT+0 - Identified - Type: Incident

Duration: 2 hours and 12 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>07:52:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>05:40:53</var> GMT+0</small><br><strong>Identified</strong> - .</p> ]]> Sat, 24 Aug 2024 05:40:53 +0000 https://supertokens.instatus.com/incident/cm07ppigt00049dt612e0fb7x https://supertokens.instatus.com/incident/cm07ppigt00049dt612e0fb7x Moving regions from Asia to the US Type: Incident Duration: 37 minutes Affected Components: Email and SMS Service, Website Aug 19, 09:57:25 GMT+0 - Investigating - Moving regions from Asia to the US Aug 19, 10:34:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 37 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>09:57:25</var> GMT+0</small><br><strong>Investigating</strong> - Moving regions from Asia to the US.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>10:34:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Aug 2024 09:57:25 +0000 https://supertokens.instatus.com/incident/cm00to6lz001uj3c0z9ii81mz https://supertokens.instatus.com/incident/cm00to6lz001uj3c0z9ii81mz Email service isn't accessible at the moment Type: Incident Duration: 4 hours and 46 minutes Affected Components: Email and SMS Service Aug 8, 16:05:48 GMT+0 - Investigating - Email and SMS service isn't accessible at the moment Aug 8, 16:10:33 GMT+0 - Resolved - Email service is now operational! Type: Incident

Duration: 4 hours and 46 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:05:48</var> GMT+0</small><br><strong>Investigating</strong> - Email and SMS service isn't accessible at the moment.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:10:33</var> GMT+0</small><br><strong>Resolved</strong> - Email service is now operational!.</p> ]]> Thu, 8 Aug 2024 16:05:48 +0000 https://supertokens.instatus.com/incident/clzlgziha40903n2onmk71483q https://supertokens.instatus.com/incident/clzlgziha40903n2onmk71483q Email service isn't accessible at the moment Type: Incident Duration: 4 hours and 46 minutes Affected Components: Email and SMS Service Aug 8, 13:45:48 GMT+0 - Investigating - Email and SMS service isn't accessible at the moment Aug 8, 13:50:33 GMT+0 - Resolved - Email service is now operational! Type: Incident

Duration: 4 hours and 46 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>13:45:48</var> GMT+0</small><br><strong>Investigating</strong> - Email and SMS service isn't accessible at the moment.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>13:50:33</var> GMT+0</small><br><strong>Resolved</strong> - Email service is now operational!.</p> ]]> Thu, 8 Aug 2024 13:45:48 +0000 https://supertokens.instatus.com/incident/clzlbzgzb5159n3okipag4nkv https://supertokens.instatus.com/incident/clzlbzgzb5159n3okipag4nkv Email service isn't accessible at the moment Type: Incident Duration: 4 hours and 45 minutes Affected Components: Email and SMS Service Aug 8, 13:35:48 GMT+0 - Investigating - Email and SMS service isn't accessible at the moment Aug 8, 13:40:33 GMT+0 - Resolved - Email service is now operational! Type: Incident

Duration: 4 hours and 45 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>13:35:48</var> GMT+0</small><br><strong>Investigating</strong> - Email and SMS service isn't accessible at the moment.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>13:40:33</var> GMT+0</small><br><strong>Resolved</strong> - Email service is now operational!.</p> ]]> Thu, 8 Aug 2024 13:35:48 +0000 https://supertokens.instatus.com/incident/clzlbmm8d7082jgodpywn28lm https://supertokens.instatus.com/incident/clzlbmm8d7082jgodpywn28lm Email service isn't accessible at the moment Type: Incident Duration: 5 hours and 1 minute Affected Components: Email and SMS Service Jul 25, 10:05:33 GMT+0 - Investigating - Email and SMS service isn't accessible at the moment Jul 25, 10:10:33 GMT+0 - Resolved - Email service is now operational! Type: Incident

Duration: 5 hours and 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>10:05:33</var> GMT+0</small><br><strong>Investigating</strong> - Email and SMS service isn't accessible at the moment.</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>10:10:33</var> GMT+0</small><br><strong>Resolved</strong> - Email service is now operational!.</p> ]]> Thu, 25 Jul 2024 10:05:33 +0000 https://supertokens.instatus.com/incident/clz13yaqu18572pgog5jirqvkb https://supertokens.instatus.com/incident/clz13yaqu18572pgog5jirqvkb Email service isn't accessible at the moment Type: Incident Duration: 5 hours and 1 minute Affected Components: Email and SMS Service Jul 18, 11:15:33 GMT+0 - Resolved - Email service is now operational! Jul 18, 11:10:33 GMT+0 - Investigating - Email and SMS service isn't accessible at the moment Type: Incident

Duration: 5 hours and 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>11:15:33</var> GMT+0</small><br><strong>Resolved</strong> - Email service is now operational!.</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>11:10:33</var> GMT+0</small><br><strong>Investigating</strong> - Email and SMS service isn't accessible at the moment.</p> ]]> Thu, 18 Jul 2024 11:10:33 +0000 https://supertokens.instatus.com/incident/clyr66xdp95344h4n44ljwdkbr https://supertokens.instatus.com/incident/clyr66xdp95344h4n44ljwdkbr Increased database query error rate Type: Incident Duration: 1 hour and 22 minutes Affected Components: Production environment Jun 20, 09:29:13 GMT+0 - Investigating - We are currently investigating this incident. Jun 20, 10:01:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 20, 10:51:18 GMT+0 - Resolved - All apps connected to the database in question are operating without errors now Type: Incident

Duration: 1 hour and 22 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>09:29:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>10:01:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>10:51:18</var> GMT+0</small><br><strong>Resolved</strong> - All apps connected to the database in question are operating without errors now.</p> ]]> Thu, 20 Jun 2024 09:29:13 +0000 https://supertokens.instatus.com/incident/clxn28t26203748bhol50wcwa5y https://supertokens.instatus.com/incident/clxn28t26203748bhol50wcwa5y Email service isn't accessible at the moment Type: Incident Duration: 5 hours and 1 minute Affected Components: Email and SMS Service May 24, 10:55:32 GMT+0 - Investigating - Email and SMS service isn't accessible at the moment May 24, 11:00:33 GMT+0 - Resolved - Email service is now operational! Type: Incident

Duration: 5 hours and 1 minute

Affected Components:

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>10:55:32</var> GMT+0</small><br><strong>Investigating</strong> - Email and SMS service isn't accessible at the moment.</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>11:00:33</var> GMT+0</small><br><strong>Resolved</strong> - Email service is now operational!.</p> ]]> Fri, 24 May 2024 10:55:32 +0000 https://supertokens.instatus.com/incident/clwkkfs6a199028l1ocgncmqqtq https://supertokens.instatus.com/incident/clwkkfs6a199028l1ocgncmqqtq Email service isn't accessible at the moment Type: Incident Duration: 5 hours and 1 minute Affected Components: Email and SMS Service May 24, 10:45:33 GMT+0 - Resolved - Email service is now operational! May 24, 10:40:32 GMT+0 - Investigating - Email and SMS service isn't accessible at the moment Type: Incident

Duration: 5 hours and 1 minute

Affected Components:

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>10:45:33</var> GMT+0</small><br><strong>Resolved</strong> - Email service is now operational!.</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>10:40:32</var> GMT+0</small><br><strong>Investigating</strong> - Email and SMS service isn't accessible at the moment.</p> ]]> Fri, 24 May 2024 10:40:32 +0000 https://supertokens.instatus.com/incident/clwkjwhpr748933snn3fv15va7k https://supertokens.instatus.com/incident/clwkjwhpr748933snn3fv15va7k