SuperTokens Status - Incident history

A shared database stopped responding, causing an outage in associated instances

2026-05-08T00:20:00.000+00:00

Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: Production environment

May 8, 00:20:00 GMT+0
Investigating - We are currently investigating this incident..

May 8, 00:47:09 GMT+0
Identified - Rebooting db instance.

May 8, 01:29:18 GMT+0
Identified - We are experiencing a database outage caused by an AWS infrastructure incident in us-east-1b (thermal event / power loss affecting use1-az4). We are monitoring recovery and moving the db instance to a different AZ..

May 8, 01:50:24 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 8, 02:00:00 GMT+0
Resolved - This incident has been resolved..

Database overloading issues in some dev environments in us-east-1

2026-03-09T19:49:12.945+00:00

Type: Incident

Duration: 47 minutes

Affected Components: Development environment

Mar 9, 19:49:12 GMT+0
Investigating - We are currently investigating this incident..

Mar 9, 20:16:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 9, 20:35:46 GMT+0
Resolved - This incident has been resolved..

Planned upgrade of the infrastructure provider (US)

2026-03-09T08:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Mar 9, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 9, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (EU)

2026-03-09T01:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Mar 9, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 9, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (AP)

2026-03-08T22:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Mar 8, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 8, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

One of our instanced crashed and started automatic recovery

2026-01-27T09:38:34.365+00:00

Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: Production environment

Jan 27, 09:38:45 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 27, 10:39:04 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 27, 11:20:27 GMT+0
Resolved - This incident has been resolved..

Jan 27, 09:38:34 GMT+0
Investigating - We are currently investigating this incident..

A single shared instance was having overloading issues

2026-01-26T21:04:14.618+00:00

Type: Incident

Duration: 4 minutes

Affected Components: Production environment

Jan 26, 21:04:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 26, 21:07:47 GMT+0
Resolved - This incident has been resolved..

Planned upgrade of the infrastructure provider (US)

2026-01-25T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour

Affected Components: Development environment, , Bot / spam detection service, Production environment, Managed service (N. Virginia region) →

Jan 25, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 25, 09:00:00 GMT+0
Completed - Maintenance has completed successfully..

Planned upgrade of the infrastructure provider (EU)

2026-01-25T01:00:00.000+00:00

Type: Maintenance

Duration: 1 hour

Affected Components: Development environment, , Production environment, Managed services (Ireland region) →

Jan 25, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 25, 02:00:00 GMT+0
Completed - Maintenance has completed successfully..

Planned upgrade of the infrastructure provider (AP)

2026-01-24T22:00:00.000+00:00

Type: Maintenance

Duration: 23 hours

Affected Components: , Development environment, Production environment, Managed service (Singapore region) →

Jan 24, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 23, 23:00:00 GMT+0
Completed - Maintenance has completed successfully..

Planned upgrade of the infrastructure provider (US), deploying security fixes

2025-12-20T08:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Dec 20, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 20, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (EU), deploying security fixes

2025-12-20T01:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Dec 20, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 20, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 20, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (AP), deploying security fixes

2025-12-19T20:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Dec 19, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 19, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 19, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (AP), deploying security fixes

2025-12-06T08:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Dec 6, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 6, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 6, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (EU), deploying security fixes

2025-12-06T01:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Dec 6, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 6, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 6, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (AP), deploying security fixes

2025-12-05T20:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Dec 5, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 5, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 5, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (US)

2025-11-22T08:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Nov 22, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 22, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 22, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (EU)

2025-11-22T01:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Nov 22, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 22, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 22, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (AP)

2025-11-21T21:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Nov 21, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 21, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 21, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the Website and SaaS Dashboard infrastructure

2025-11-09T11:00:00.000+00:00

Type: Maintenance

Duration: 1 hour

Affected Components: Website

Nov 9, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 9, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Database overloading issues

2025-11-08T11:30:00.000+00:00

Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: Production environment

Nov 8, 11:30:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 8, 13:00:00 GMT+0
Resolved - This incident has been resolved..

Database overloading issue

2025-11-04T16:00:10.063+00:00

Type: Incident

Duration: 1 hour and 38 minutes

Affected Components: Production environment

Nov 4, 16:00:10 GMT+0
Investigating - We are currently investigating this incident..

Nov 4, 16:57:10 GMT+0
Investigating - We are currently investigating this incident..

Nov 4, 17:38:33 GMT+0
Resolved - This incident has been resolved..

SMS delivery issues due to spam attack

2025-10-09T21:30:36.344+00:00

Type: Incident

Duration: 19 minutes

Affected Components: Email and SMS Service

Oct 9, 21:30:36 GMT+0
Investigating - We are currently investigating this incident..

Oct 9, 21:50:00 GMT+0
Resolved - This incident has been resolved..

Planned upgrade of the infrastructure provider (US-prod, few customers affected)

2025-10-07T07:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Production environment

Oct 7, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 10:00:00 GMT+0
Completed - Maintenance is now in progress.

Oct 7, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Planned upgrade of the infrastructure provider (EU-prod, few customers affected)

2025-10-07T00:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Production environment

Oct 7, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 7, 02:00:00 GMT+0
Completed - Maintenance is now in progress.

Planned upgrade of the infrastructure provider (Asian-prod, few customers affected)

2025-10-06T21:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Production environment

Oct 6, 23:00:00 GMT+0
Completed - Maintenance is now in progress.

Oct 6, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 6, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Planned upgrade of the infrastructure provider (US-prod, few customers)

2025-09-23T07:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Production environment

Sep 23, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 23, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We do not expect any downtime/disruption..

Sep 23, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Planned upgrade of the infrastructure provider (EU)

2025-09-23T00:00:00.000+00:00

Type: Maintenance

Duration: 53 minutes

Affected Components: Production environment

Sep 23, 00:53:14 GMT+0
Completed - Maintenance has completed successfully..

Sep 23, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Planned upgrade of the infrastructure provider (EU)

2025-09-05T00:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Development environment, Production environment

Sep 5, 00:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 5, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 5, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Planned upgrade of the infrastructure provider (AP)

2025-09-04T21:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Production environment, Development environment

Sep 4, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 4, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Planned upgrade of the infrastructure provider (US-prod)

2025-09-04T07:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Production environment

Sep 4, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 4, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Planned upgrade of the infrastructure provider (US-dev)

2025-09-04T04:00:00.000+00:00

Type: Maintenance

Duration: 3 hours

Affected Components: Development environment

Sep 4, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 4, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 4, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Overloading caused slow down in some dev environments in eu-west-1

2025-09-03T02:56:08.061+00:00

Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: Development environment

Sep 3, 02:56:08 GMT+0
Investigating - We are currently investigating this incident..

Sep 3, 04:01:03 GMT+0
Resolved - This incident has been resolved. A malfunctioning core instance was holding connections infinitely. We are going to investigate and patch the issue. Until the fix is released, we'll keep monitoring DB usage..

Service-wide downtime for managed instances

2025-05-27T11:15:00.000+00:00

Type: Incident

Duration: 2 hours

Affected Components: , , Development environment, , Production environment, Production environment, Bot / spam detection service, Bot / spam detection service, Bot / spam detection service, Development environment, Development environment, Production environment, Managed service (N. Virginia region) → Managed service (Singapore region) → Managed services (Ireland region) →

May 27, 11:15:00 GMT+0
Investigating - The [supertokens.io](http://supertokens.io) domain unexpectedly failed to auto-renew on our provider, so the domain was parked until we could manually renew it..

May 27, 13:15:00 GMT+0
Resolved - This incident has been resolved..

May 28, 23:53:52 GMT+0
Postmortem - Impact: The incident impacted all users of SuperTokens and resulted in downtime ranging from 40 minutes (as reported by some end-users) to 2 hours of downtime (when incoming reports stopped and DNS debugging tools indicated that the update had propagated), depending on the customer. Root cause: The [supertokens.io](http://supertokens.io) domain unexpectedly failed to auto-renew on our provider, so the domain was parked until we could manually renew it. Changes we are implementing to make sure this never happens again: * We are working with our domain provider's support to ensure auto-renewal never fails again. * Adding billing team members to infrastructure resolution workflow.

SaaS endpoints returning 502 response code

2025-03-27T00:45:00.000+00:00

Type: Incident

Duration: 1 hour and 40 minutes

Affected Components: Development environment, Production environment, Development environment, Production environment, Bot / spam detection service, Bot / spam detection service

Mar 27, 02:25:00 GMT+0
Resolved - This incident has been resolved..

Mar 27, 00:45:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 27, 00:50:00 GMT+0
Monitoring - We are currently debugging the issue..

Updating database for Singapore region

2024-09-07T05:50:53.469+00:00

Type: Incident

Duration: 36 minutes

Affected Components: Development environment, Production environment, Website

Sep 7, 05:50:53 GMT+0
Identified - .

Sep 7, 06:27:04 GMT+0
Resolved - This incident has been resolved..

High CPU utilisation in a db instance causing slower responses.

2024-08-31T11:15:00.000+00:00

Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: Production environment

Aug 31, 12:30:00 GMT+0
Resolved - This incident has been resolved..

Aug 31, 11:15:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 31, 12:00:00 GMT+0
Identified - A missing table index caused a sequential scan on a large table..

Planned upgrade of database in US region

2024-08-31T06:06:10.458+00:00

Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: Production environment

Aug 31, 06:06:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 31, 07:15:16 GMT+0
Resolved - This incident has been resolved..

Planned upgrade of database in US region

2024-08-31T05:36:56.310+00:00

Type: Incident

Duration: 1 hour and 39 minutes

Affected Components: Website

Aug 31, 07:15:41 GMT+0
Resolved - This incident has been resolved..

Aug 31, 05:36:56 GMT+0
Identified - .

Upgrade to database version for users in the EU region

2024-08-24T06:33:48.809+00:00

Type: Incident

Duration: 21 minutes

Affected Components: Production environment

Aug 24, 06:33:48 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 24, 06:54:37 GMT+0
Resolved - This incident has been resolved..

Upgrading database version for EU region users.

2024-08-24T05:40:53.135+00:00

Type: Incident

Duration: 2 hours and 12 minutes

Affected Components: Website

Aug 24, 07:52:26 GMT+0
Resolved - This incident has been resolved..

Aug 24, 05:40:53 GMT+0
Identified - .

Moving regions from Asia to the US

2024-08-19T09:57:25.254+00:00

Type: Incident

Duration: 37 minutes

Affected Components: Email and SMS Service, Website

Aug 19, 09:57:25 GMT+0
Investigating - Moving regions from Asia to the US.

Aug 19, 10:34:22 GMT+0
Resolved - This incident has been resolved..

Email service isn't accessible at the moment

2024-08-08T16:05:48.238+00:00

Type: Incident

Duration: 4 hours and 46 minutes

Affected Components: Email and SMS Service

Aug 8, 16:05:48 GMT+0
Investigating - Email and SMS service isn't accessible at the moment.

Aug 8, 16:10:33 GMT+0
Resolved - Email service is now operational!.

Email service isn't accessible at the moment

2024-08-08T13:45:48.214+00:00

Type: Incident

Duration: 4 hours and 46 minutes

Affected Components: Email and SMS Service

Aug 8, 13:45:48 GMT+0
Investigating - Email and SMS service isn't accessible at the moment.

Aug 8, 13:50:33 GMT+0
Resolved - Email service is now operational!.

Email service isn't accessible at the moment

2024-08-08T13:35:48.491+00:00

Type: Incident

Duration: 4 hours and 45 minutes

Affected Components: Email and SMS Service

Aug 8, 13:35:48 GMT+0
Investigating - Email and SMS service isn't accessible at the moment.

Aug 8, 13:40:33 GMT+0
Resolved - Email service is now operational!.

Email service isn't accessible at the moment

2024-07-25T10:05:33.029+00:00

Type: Incident

Duration: 5 hours and 1 minute

Affected Components: Email and SMS Service

Jul 25, 10:05:33 GMT+0
Investigating - Email and SMS service isn't accessible at the moment.

Jul 25, 10:10:33 GMT+0
Resolved - Email service is now operational!.

Email service isn't accessible at the moment

2024-07-18T11:10:33.084+00:00

Type: Incident

Duration: 5 hours and 1 minute

Affected Components: Email and SMS Service

Jul 18, 11:15:33 GMT+0
Resolved - Email service is now operational!.

Jul 18, 11:10:33 GMT+0
Investigating - Email and SMS service isn't accessible at the moment.

Increased database query error rate

2024-06-20T09:29:13.253+00:00

Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: Production environment

Jun 20, 09:29:13 GMT+0
Investigating - We are currently investigating this incident..

Jun 20, 10:01:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 20, 10:51:18 GMT+0
Resolved - All apps connected to the database in question are operating without errors now.

Email service isn't accessible at the moment

2024-05-24T10:55:32.961+00:00

Type: Incident

Duration: 5 hours and 1 minute

Affected Components: Email and SMS Service

May 24, 10:55:32 GMT+0
Investigating - Email and SMS service isn't accessible at the moment.

May 24, 11:00:33 GMT+0
Resolved - Email service is now operational!.

Email service isn't accessible at the moment

2024-05-24T10:40:32.942+00:00

Type: Incident

Duration: 5 hours and 1 minute

Affected Components: Email and SMS Service

May 24, 10:45:33 GMT+0
Resolved - Email service is now operational!.

May 24, 10:40:32 GMT+0
Investigating - Email and SMS service isn't accessible at the moment.