SuperTokens - Increased database query error rate – Incident details

All systems operational

Increased database query error rate

Resolved
Degraded performance
Started about 2 years agoLasted about 1 hour

Affected

Managed service (N. Virginia region)

Degraded performance from 9:29 AM to 10:01 AM, Operational from 10:01 AM to 10:51 AM

Production environment

Degraded performance from 9:29 AM to 10:01 AM, Operational from 10:01 AM to 10:51 AM

Updates
  • Resolved
    UTC
    Resolved

    All apps connected to the database in question are operating without errors now

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.